About Us
LADS Africa develops affordable, integrated, home-grown and sustainable Enterprise Resource Planning solutions for local authorities and organizations in Zimbabwe and beyond.
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LADS Africa develops affordable, integrated, home-grown and sustainable Enterprise Resource Planning solutions for local authorities and organizations in Zimbabwe and beyond.
client using this service
Government client
Citizen engagement scorecards for public-service feedback and accountable response.
Citizen Scoring Management supports citizen-facing surveys and scorecards that help public institutions measure satisfaction, service quality, participation, and response outcomes. The active citizen engagement platform includes a Minimum Service Delivery Standards public scorecard with 24 questions, survey sessions, responses, and completion-rate tracking, making citizen feedback easier to collect, analyse, and act on.
Public scorecards
Citizen surveys
Response analytics
Service satisfaction tracking
Public scorecards and surveys help institutions measure satisfaction, service quality, and response outcomes.
Survey sessions, responses, completion rates, and insights make citizen feedback easier to act on.
LADS Africa provides implementation support, training, and ongoing guidance so teams can use the solution confidently.
Yes. The implementation is shaped around operational requirements, reporting needs, user roles, and service-delivery goals.
Yes. The solutions are designed to be practical, scalable, and maintainable as the organization expands.
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